TERMS OF USE: ORGANISERS
Along with our website’s terms and community guidelines, you must read these terms.
We refer to Campus Life as well as our affiliates, subsidiaries, and each entity’s officers, directors, agents, partners, and employees when we use these terms to describe ourselves.
1. Listings
The Campus Life platform can be used to advertise your event, fundraising effort, or subscription offer.
Only legitimate events, fundraising efforts, and subscription offers may be listed. You may not present customers with incorrect, inaccurate, or misleading information in an effort to defraud them. Similar to this, the event, fundraiser, or subscription itself must abide by any laws, rules, and ordinances that are relevant as well as these terms.
By publishing a listing on the platform, you represent and warrant that (i) you have the right and authority to advertise the specific event, fundraiser, or subscription, (ii) you are not violating any intellectual property rights, (iii) you are not violating any other rights, and (iii) you are acting legally and in accordance with all applicable laws. If any of these warranties turn out to be false, you will reimburse us for any loss we incur as a result.
You must make sure that your ad provides an appropriate age description if the event is inappropriate for younger participants.
Although we are not required to, we might evaluate postings. We reserve the right to reject or remove a listing if it appears to be related to an unlawful purpose, the organizer has provided insufficient information, the donation target is out of proportion to the cause, or the fundraiser provides a reward or entry into a contest or raffle, or it violates our website’s terms and community guidelines.
2. Our Role
You are entering into a legal agreement with the customer, not with Campus Life, when you sell tickets to an event, solicit donations for a cause, or sign someone up for a subscription service.
We serve as your limited payment agent, collecting money from customers to pay for your subscription, event, or fundraising.
You give us permission to: (i) collect, hold, disburse, and retain proceeds on your behalf; (ii) provide refunds when we find that a customer is due one; and (iii) in the case of events, allow customers to upgrade or transfer their tickets. We assume no responsibility for any actions or omissions made in connection with our appointment as your limited agent. We do not take any responsibility for any action or inaction on your part by virtue of our appointment as your limited agent.
3. What we charge
Accessing the platform, making an account, listing an event, a fundraising, or a subscription are all free. However, when we handle payments on your behalf, we collect fees. Depending on specific arrangements made between organizers and Campus Life, these costs may change. Our fees typically consist of a flat price per item plus a percentage-based fee (the “Commission"). In the end, organizers decide whether these fees will be added to ticket, contribution, or subscription prices and deducted from gross receipts or charged to customers and displayed as fees on the relevant booking page.
Our fees could alter at any time and depend on a number of variables, including but not limited to product type, cost, location, form of payment, and currency. On the relevant product page of the Campus Life website, you can find information about our fees.
The booking fee we charge is never refunded.
4. Payments
The remaining funds that have been collected on your behalf are shown in your Campus Life account. This balance does not reflect a store of value, a deposit, or a current account; it just represents a broad, unsecured claim on Campus Life.
We will do our utmost to pay the sums gathered on your behalf, but we cannot guarantee it:
• Weekly, in the case of subscription revenues
• In the case of fundraising events, either once a week or on a certain day
• In the case of events, three business days following the event’s conclusion
We are not obligated to pay you until a customer has paid us in full.
When transaction revenues are obtained from a third-party ticket seller, we reserve the right to postpone paying you until the seller has paid any sums due to us.
You must pay us our fee within 3 business days of the conclusion of the event, or, in the case of subscriptions and fundraisers, within 3 business days of receiving the contribution from the consumer, if you or your third-party payment provider receives money from customers directly.
5. Refunds
All transactions are between you and the consumer. You must properly handle all refund requests from consumers.
Your refund policy must be fair and reasonable, and you must comply with all applicable laws when it comes to refunds and cancellations. For events, subscriptions and fundraisers in South Africa, that includes the Consumer Protection Act, 2008 (“CPA”). You must respect all consumer rights in the CPA, particularly as they relate to refunds, and the “cooling-off” period.
You grant us the right to (i) decide, in our reasonable discretion, if a consumer should be refunded, and (ii) where we believe a consumer should be refunded, to refund the consumer on your behalf, where we hold proceeds. You have no right to demand that we pay you any amount which we have refunded to a customer (unless we have acted with gross negligence or wilful misconduct).
You must refund all consumers where an event is cancelled.
When we support a transaction through one of Campus Life’s payment processing partners and an event is canceled or we believe there is a possibility of cancellation or non-performance, we shall start a refund process for the relevant customers.
We have no control over the money in cases when you have chosen an integrated third-party payment option for your event, subscription, or campaign. Regardless of whether the refunds are processed by us or by you, in these situations, you are responsible for ensuring the appropriate provider’s cooperation.
You are in charge of handling customer refunds if, for whatever reason, we have already paid the ticket profits to you (or the appropriate beneficiary).
In the event that Campus Life is the target of a charge-back or refund demand in relation to your event, you are responsible for covering any losses we sustain. We may deduct the sum from any upcoming payments that are owed to you.
You agree to reimburse us for any damages (including reputational losses) we incur as a result of your breach of any consumer-related legal responsibilities.
6. Promotional Tools and Networks
Numerous advertising resources are provided by Campus Life. These tools must be used in accordance with our privacy policy. Accounts will be suspended for anyone discovered utilizing these tools maliciously, illegally, or otherwise, including without respect for data privacy, for mass marketing and spamming, or for the sale of data.
Anyone is welcome to help publicize your event. The commission due to the promoter, which will be subtracted from the earnings we give you, is determined by you.
Using a cookie that remains on a user’s browser for 30 days after it is set, we keep track of promoter transactions. Any transaction completed outside of this time frame is not regarded as being connected to the promoter, and no commission will be given for that ticket sale.
We shall make an effort to give promoters their commissions within three business days of the conclusion of the relevant event, subscription, or campaign. The total sum paid to promoters will be subtracted from the remaining balance payable to the organizer. If you hold the ticket sales profits instead of us, you must give the promoter a direct payment of the commission.
If you fail to pay a promoter’s commission, you are responsible for making up the difference in our loss.
If we have any of the following suspicions, we have the right to remove someone from a promotion network (in which case they will forfeit any commission).
• Spamming; • Cheating
• Unethical or prohibited business practices
• Efforts to deceive, avoid, manipulate, or play the platform unfairly
7. Disclaimer and Your Assumption of All Risks
Delivering the event or subscription items or services and ensuring that donations are used appropriately fall completely under your purview.
A payment that we process on your behalf is equivalent to one that a customer makes directly to you. The obligation to supply the goods or services you have placed on the platform is the same as if you had been paid by the customer directly.
Consumers should always deal directly with organizers, per our request. We shall seek legal counsel and take whatever action we deem appropriate to address a complaint if you fail to effectively address it and the customer keeps coming to us for help. You must respect that we take consumer protection extremely seriously.
You are fully accountable for the health and safety of all staff members, service providers, ticket holders, vendors, entertainers, and other attendees at physical events. Events cannot be planned or hosted without the necessary insurance, including public liability insurance. We may ask you to make a public statement stating that Campus Life is not associated with your event in the event that somebody is hurt, their property is damaged, or they lose something during your event.
It’s critical that customers get the finest event experience possible. Limiting that experience is not only bad for Campus Life, but also for the organizer. Any of the following situations will be regarded as “curtailed" for the purpose of an event:
• If an event begins more than 30 minutes past the scheduled time; • If any of the speakers, performers, or other important figures are not there;
• For virtual events, if the broadcast or recorded video is delayed or interrupted for 30 minutes or more, or if the video content is lower than 720p bitrate
In the event that an event must be postponed, we reserve the right (at our discretion) to: • Send an SMS to ticket holders informing them of the postponement; the cost of doing so will be on the organizer’s account; • Post notice of the postponement on the platform; • Provide a refund to ticket holders on your behalf.
Any loss we incur as a result of your actions or inactions, including reputational damage, is your responsibility to cover.
Your use of the platform or our services does not subject Campus Life to any liability for indirect, special, or consequential losses of any sort. “Force Majeure" refers to events that are beyond Campus Life’s reasonable control, such as acts of war or public enemy, civil unrest, political unrest, riot, insurrection, strikes, lockouts, transportation disruptions, labor disputes, boycotts, fire, explosions, floods, storms, infectious or contagious diseases, epidemics, pandemics, natural disasters, sabotage, terrorism, acts or omissions, and so forth.